My Experience Of Being an Amazon Customer!

We all know that amazon is one of the best company among today's leading E-Commerce platforms. Today I am gonna share my experience of being an Amazon customer! By reading this article you will get a clearer picture of Amazon about how they maintain strong SAC relationship. 

Don't get panic by hearing an unknown thing called SAC relationship, it is nothing but Seller-Amazon-Customer relationship. I am getting into the topic straight, I found Terabyte 2 in one external hard drive case on Amazon. Ordered it on the site with a view to backup data from my hard drive of an old unexpectedly damaged PC. Just as usual it has arrived within 5 days. The packing was average,

I unboxed it and tested by using SATA 3.5 hard drive. I found that the product that I got from Amazon was defective, I heard some sounds while I shook it. Checked thrice by connecting through different methods, but nothing happened. At last, I planned to return the same to Amazon. Packed neatly and send that back via post. After that, I rated the seller with one star for wasting my time, then wrote everything that had happened sincerely. 

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I didn't get any refund even after the product has reached the destination. Just waited one more day, but refund didn't reflect at my bank. I have decided to communicate with the Amazon customer service via email, I was always getting a mail like this when I attempted to do so...

Tried a lot always the same as above. The mail was the same that was on Amazon account if it not then how can I log in? I become worried and suddenly went to Amazon online customer care team, I found someone called...... Hho sorry I don't remember his name now. Told everything in detailed and, He asked my receipt number and within no time I got "Your refund approved" mail. And also he gave 94 rupees in amazon wallet as a travel and postage expense on the spot. After 2 days, Full refund credited and reflected in my bank.

The story isn't over!! We are just going to enter into it. All after the above-mentioned events, I had started receiving a mail from the seller. Like this!

This was like a routine, I will get a mail from the seller almost all those days. I didn't care them at first. But the condition becomes worse 😉 look at the below mail.

This mail captured my attention! I thought "Do one rating can have this much effect?" Then I decided to contact the seller directly. Got whats app number from the mail, and leave him a message "Your business has stopped because of my negative feedback?". His reply was "Yes sir I am stuck". Then he requested me to remove the feedback. I wrote " Please note: The delivered courier refused to take back the product, So I reached another courier company by traveling 15KM away from my house. They too refused to take back, and 3 more courier services did the same. Then finally I booked through post office... These process took more than 5 hours. Even now I am ready to co-operate with, you if you can send the best quality item for one-week credit basis so that only you will improve your quality division." After some talks he said, he is ready to send me 2 qty as a gift, if I agree to remove. Then I agreed.

What do you think, will he send or not? Before that look at some screenshots of our WhatsApp conversation. 

Now, what do you think? Okay!! Without a cover, I am going to say the truth. Guys... I GOT 2 pcs of Terabyte 2 in one external hard drive case without spending a penny, completely for free. I was really worried to open the box 😉 because this was my first experience. When I opened..... I found two pcs.

Both of the products are working properly. I thought how lucky am I, at the same time, how better is Amazon's customer service. They are caring even a single person effectively, definitely the same will be one of the main reason for their sudden hike in today's E - World. 

Do you think the story ends here? Even though it looks like an end... But really the fact is... It doesn't!! After some days I got a message on my phone as shown below. 

I understood the meaning of the message, but the most common highlighted questions were on my mind at that time was "For what? They had lost all their sense?" I don't know why they planned to do so. Look.. how much I got from a single return (94+100+ cost of two pcs around 1400 = 1594 excluding the refund of 700) So Rs 1594/- Net profit. 😅 

This article is not written to encourage fake and unwanted returns. The prime objective is to show mind-blowing customer caring service of Amazon (The e-commerce king). Amazon is 100% safe & secure. As a concluding sentence "It is always better to choose one of the reputed virtual shops instead of a physical one".

Feel free to visit our E-Commerce Store: Uniqgad https://www.uniqgad.com